I noticed some patterns in how the app transition is being communicated. Thought I'd share what I observed, plus some alternatives that might work.
This isn't criticism — just a different angle. You know your community better than I do.
What I Saw
Here's a recent transition message:
This message is fine. Professional. Clear. Lists the benefits.
But I wondered: what if the same information was framed differently?
The Pattern I Noticed
Announces change → Lists benefits → Links to new channel
Shares problem → Explains why now → Invites collaboration
Both are valid. The difference is emotional positioning:
- Approach A: "We're improving things for you"
- Approach B: "We have a problem, here's what we're trying, help us"
Founders tend to respond well to Approach B. They're used to building things, iterating, dealing with uncertainty. Being invited into the process feels natural.
Same Information, Different Framing
On "No AI Bots":
"No AI Bots"
"Only verified DCers. We had strangers joining through leaked invite links — that's fixed now."
On "Improved security and trust":
"Improved security and trust"
"Your phone number isn't visible to 1000+ people anymore."
On the transition itself:
"All groups are carefully transitioning to improve your experience"
"We're testing this with a few groups first. If something's broken, tell us."
Version B is longer and messier. That's intentional — it sounds like a person talking, not a company announcing.
Why This Might Matter
DCers left corporate jobs. They're allergic to:
- Polished announcements that feel pre-approved
- "We're excited to announce..." energy
- Benefits without context ("why now?")
- Being informed rather than invited
This doesn't mean the current communication is wrong. It just means there might be an opportunity to connect more directly.
A Pattern From DC History
Simon mentioned something interesting:
Today, WhatsApp IS DC for most members.
This transition might follow the same arc. If so, it could help to acknowledge that pattern directly:
"Remember when we moved to WhatsApp? Everyone hated it. Now we can't imagine DC without it. This is that moment again."
An Underused Asset: Simon's Story
Simon told me:
And:
This is incredibly relatable for founders. The builder who's great at building but struggles to explain why it matters.
What if Simon's journey was part of the story? Not as marketing, but as founder-to-founder honesty:
"Simon's been building this for a year. He ships updates daily. He wants to know what's broken. Tell him directly — he's in the channel."
Draft Messages (If Useful)
Here are some alternative messages you could adapt. Use them, change them, or ignore them entirely.
Short version:
Longer version with context:
For the "big announcement":
Phrases That Might Not Land Well
Based on what I've seen work (and not work) in founder communities:
- "to improve your experience" — sounds like airline announcements
- "carefully transitioning" — implies corporate caution over speed
- "We're excited to..." — everyone's always "excited"
- "Trust us" — trust is earned, not requested
Again — these aren't wrong. They're just patterns that can trigger skepticism in people who've heard them from companies that didn't deliver.
That's It
You know DC better than I do. These are just observations from the outside.
The app looks solid. The security reasons are real. The transition makes sense.
The only question is whether the communication matches the culture.
— Dom